In 1986 Richard gained a National Diploma in Jewellery Design from Bradford College. In 1996 Richard opened Franklyns Jewellers & Goldsmiths Ltd after deciding to leave behind a successful jewellery business partnership and branch out alone.
Primarily a Working Jeweller, Richard built Franklyns on repairing and manufacturing as much as possible on site. In 1997 Richard became a qualified Diamond Grader and gained a certificate from the HRD Institute of Gemmology in Diamond Grading & Identification and the following year in 1998 gained the certificate in Extended Diamond Grading & Identification.
Richard continues to take a very active role alongside the Franklyns Team both in Sales and in the Workshop.
Since joining the Franklyns Team in 2004 as a sales advisor, Emmajayne has learnt a wealth of knowledge about the trade and in 2005 took a more hands on role and moved positions to become a Working Jeweller in the workshop.
With previous experience in management she progressed and is now the Workshop Manager.
Emmajayne has gained a Level 2 City & Guilds Diploma in Craft & Design Jewellery and is also a trained and very competent member of our Computer Aided Design Team.
Nicky joined Franklyns in 1998 as a Sales Advisor. With previous retail management experience and a passion for jewellery, Nicky progressed to Shop Manageress.
In 2004 Nicky became a qualified Diamond Grader and gained a certificate from the HRD Institute of Gemmology in Diamond
Grading & Identification.
Nicky oversees the day to day running of the shop as well stock control and buying. Nicky is also responsible for valuing customer jewellery for insurance purposes.
Michelle joined Franklyns in 2008. Having customer service experience gained from working in the travel industry for several years, and previous experience as a Sales Advisor in the Jewellery trade, Michelle has proven to be a great asset to the team.
Whilst being with us Michelle has successfully trained in pearl & bead rethreading and is now our main rethreader.
She is also responsible for all general shop duties, supplier ordering, assisting customers and stock control.
Amy joined Franklyns in 2016 as a part time sales assistant. With previous managerial experience in Retail for designer fashion brands, Amy understands the need for exceptional customer care. Whilst being with us Amy has become knowledgeable on our products and brands and is a great asset to the team.
Amy is responsible for stock merchandising and replenishment and most importantly taking care of our customers. Amy works closely with Emily to maintain our social media campaigns.
Emily Joined Franklyns in 2015 as our apprentice. With an eye for detail she has gone from strength to strength in both the workshop and customer service. Having completed a Level 2 BTEC Diploma in Retail in 2016, she continues to work hard to learn repair and design skills and is a valued member of the team. Emily is responsible for Jewellery repairs, design work and customer service. She also works closely with Amy to maintain our social media content.