In 1986 Richard gained a National Diploma in Jewellery Design from Bradford College. In 1996 Richard opened Franklyns Jewellers & Goldsmiths Ltd after deciding to leave behind a successful jewellery business partnership and branch out alone.

Primarily a Working Jeweller, Richard built Franklyns on repairing and manufacturing as much as possible on site. In 1997 Richard became a qualified Diamond Grader and gained a certificate from the HRD Institute of Gemmology in Diamond Grading & Identification and the following year in 1998 gained the certificate in Extended Diamond Grading & Identification.

Richard continues to take a very active role alongside the Franklyns Team both in Sales and in the Workshop.

Richards wife Nicky has over 20 years experience in the jewellery industry. With her HRD institute of Gemology qualification in Diamond grading and identification, she is responsible for valuing customer jewellery for insurance purposes. As shop manager Nicky oversees the day to day running of the shop as well stock control and buying.

Emily joined the team in 2015 as an apprentice. With an eye for detail she has gone from strength to strength in the workshop, and is now a fully experienced working jeweller and manufacturer.

Emily is now Senior management, as she became workshop manager in 2022.

Michelle joined Franklyns in 2008. Having customer service experience gained from working in the travel industry for several years, and previous experience as a Sales Advisor in the Jewellery trade, Michelle has proven to be a great asset to the team.

Whilst being with us Michelle has successfully trained in pearl & bead rethreading and is now our main rethreader.

She is also responsible for all general shop duties, supplier ordering, assisting customers and stock control.

Amy joined Franklyns in 2016 as a part times sales advisor. With previous managerial experience in Retail for designer fashion brands, Amy understands the need for exceptional customer care.

Whilst working for us, Amy has become knowledgeable on our products and brands and is a great asset to the team. Amy is also our Nomination ambassador, and responsible for stock merchandising and replenishment.

Sarah joined the team in 2018 as a sales assistant to cover maternity leave, however she has become a valued part of the team. With almost 10 years working in the jewellery industry Sarah's knowledge and customer service speaks for itself. Sarah works closely with Amy to maintain our social media coverage.

Georgia joined us in 2021 as our apprentice. With previous CAD knowledge, Georgia has been able to build on this using our in house CAD software.

Alongside CAD, she continues to design repair and manufacture.